Privacy Policy
ENT Clinic's customer privacy notice
Registered Companies House name: Telecom X LTD
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
Contact details
Telephone
07421496269
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
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Name, address and contact details
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Date of birth
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Health information (including medical conditions, allergies, medical requirements and medical history)
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Insurance policy details
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Records of meetings and decisions
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Name
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Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Account information
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Purchase or service history
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Financial transaction information
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Correspondence
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
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Directly from you
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Family members or carers
How long we keep information
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We retain your personal data for as long as you are an active site member or until your profile is manually deleted. If your profile remains idle for one year, we will automatically delete it to ensure data security, compliance and privacy.
Who we share information with
Others we share personal information with
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Other health providers (eg GPs and consultants)
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Insurance companies, brokers and other intermediaries
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Care providers
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Organisations we need to share information with for safeguarding reasons
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Legal bodies or authorities
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Relevant regulatory authorities
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External auditors or inspectors
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
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you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
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we have a legal requirement (including court orders) to collect, share or use the data;
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on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
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If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
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If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
1 February 2025